Content
An exciting opportunity has arisen at Wexas, a London-based luxury travel company, to join the Operations department, reporting directly to the Leisure Operations Team Leader. Responsibility will extend to all four of the Wexas Ltd brands: Wexas Travel, Best Served Scandinavia, the Luxury Holiday Company and Wexas Travel Management.
Reporting To
Leisure Operations Team Leader
Responsible For
Travelink content loading and final documentation
Overall purpose of Position
• To focus on supporting our travel consultants in line with current targets and support the operations team with Travelink content management on an ad-hoc basis.
Key Responsibilities/Objectives
- Loading products (including hotels, transfers, tours, cruises etc), information, images and other text into the Travelink database
- Loading rates for selected products such as hotels and transfers, to allow sales staff to quote prices from Travelink
- Loading product and other content into Travelink for sales consultants ‘on demand'
- Travelink database management
- Providing support for sales staff Travelink product related queries
- Checking documentation produced by Travelink
- Highlighting any areas where current Travelink processes can be improved
- Other ad hoc administrative and supporting tasks that may be required within the role
- Checking fares in Amadeus, issuing tickets, and re-issuing/revalidating tickets when needed
- Revenue enhancement where possible
- Authorising bookings and identifying loading errors
- Ensuring the correct conditions and bonding notifications are loaded.
- Thorough checking and dispatching of client documentation
- Loading booking content into the Vamoos travel app
Professional/Technical Competencies
- Knowledge of Travelink an advantage
- Knowledge of Amadeus an advantage
- Knowledge of hotel industry & hotel rate structure an advantage
- Knowledge of wider travel industry an advantage
Personal Competencies
- Excellent attention to detail
- Excellent organisational skills
- Comfortable with testing and using complex systems
- Resourceful and able to work on own initiative to find solutions
- Excellent interpersonal & communication skills
- Logical
- Positive ‘can-do’ attitude
- Committed to deliver a high standard of service
- Able to prioritise
Our office is on Stamford Street, London, close to Waterloo, Southwark and Blackfriars stations. We are looking for an individual to start from as soon as possible. Wexas is an equal opportunities employer.
How to apply
To apply for this role, please email a copy of your CV with a short covering letter to [email protected], with 'FAO Leisure Operations Supervisor | Operations & Ticketing Co-Ordinator Vacancy' in the subject line.