21 May 2010
The Awards were announced at the British Museum, with judging based on the theme of ’Who Cares Wins’, being all about those companies that provide the best customer service.
The judges said Air New Zealand performed exceptionally well in the latest Which? Airline satisfactions survey, scoring a maximum five-star rating out of five in almost every category including the quality of its online check-in, seat allocation, boarding arrangements, cleanliness, inflight entertainment and cabin staff.
Air New Zealand received a value-for-money rating of 89% versus the industry average of 66%, with 98% of passengers saying they would recommend the airline to a friend.
Air New Zealand beat other finalists Singapore Airlines and Emirates Airline to bag the top spot.
Which? Chief Executive, Peter Vicary-Smith said: "To win a Which? Award, not only must a company offer outstanding products or services, it must also deliver exceptional value and a great customer experience.
"Air New Zealand is a deserving winner of this year’s Which? Award for Best Airline."
Air New Zealand CEO Rob Fyfe said the award cabinet is filling up.
"The UK market is one of the most competitive with all the world’s top carriers operating there. So for the 36th largest airline to beat them all is extremely satisfying!
"First the Air Transport World Airline of the Year Award, now this, and we’re also a finalist in the Skytrax Airline of the Year Awards to be announced shortly. It’s all good stuff and great recognition for the 10,500 Air New Zealanders who work incredibly hard."