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Qantas goes mobile

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29 April 2010

The announcement comes a week after rival low-cost carrier Virgin Blue outperformed Qantas by releasing Australia’s first mobile check-in service.

Qantas Chief Executive Officer, Mr Alan Joyce, said Mobile Check-in was a key offering of the broader next generation check-in project announced last year which is set to streamline the domestic airport experience for Qantas customers.

"Enhancing the customer experience by increasing speed and ease through our airports is the key driver for the Qantas next generation check-in project," said Mr Joyce.

"Our research showed us our customers wanted more control over their travel experience. They want to be able to check-in before they even arrive at the airport and then move quickly through the airport to board their flight.

"Mobile Check-in now offers customers the ability to check-in remotely, while on the go, removing another airport process for our busy modern travellers."

The new service allows customers to check-in for their flight via their mobile device between 24 hours to 45 minutes prior to departure.

The technology being used is similar to that offered by rival Virgin Blue, whereby a 2D barcode is sent to the passengers phone which is scanned by a reader at the gate, the difference being Qantas will print a boarding receipt showing the customer’s name, frequent flyer details, flight number and seat allocation.

The initial airports launching the mobile check-in service are Sydney Terminal 3, Brisbane and Melbourne, with a pilot for the full next generation check-in service to commence in Perth in July, with the full next genaeration unveiling due in Sydney later this year.

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