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Heathrow T5's 50 millionth customer

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6 July 2010

The airline has also improved its baggage handling efficiency - the carrier now has the best baggage performance of any major European hub based carrier - while on-time departures have improved to an average 80%, from a previous average of 50% when the airline was located in both terminals 1 and 4.

Overall levels of punctuality and baggage operations are expected to improve further when a new £300 million third phase of the terminal campus, known as T5 C, opens for customers in early summer 2011.

Andy Lord, British Airways Director of Operations, said: "We are delighted to have welcomed our 50 millionth customer into Terminal 5. Although we know how much our customers really love the calm atmosphere and great customer service in the terminal, we are aiming to make even more improvements in the year ahead.

"Terminal 5 ‘C’ will make a real difference when it is fully operational next summer and will mean that more than 95 per cent of our services will be served by an ‘air bridge’. That’s an extra three million customers each year who won’t have to use a bus to get to or from their aircraft.

"We are also going to further enhance the levels of service we can offer to our premium customers.

"Terminal 5 has not only improved the levels of customer service we can offer in what is a very competitive market place, but it also helps to reduce our costs by being able to run a more efficient flying operation at our main home."

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