2 May 2013 by Luke McCormick
Air New Zealand passengers can look forward to a better ground experience at Los Angeles International Airport (LAX), including a much improved transit process.
Following a successful trial, U.S. Customs has agreed to allow passengers travelling from London or Auckland via LAX to access the airport's general terminal without the need to clear security.
On completion of US visa requirements airside, transiting passengers can now access the general terminal area, including Air New Zealand's Los Angeles International Lounge for those who are eligible.
Air New Zealand's Deputy Chief Executive Officer and Acting Chief Sales Officer Norm Thompson, says the new transit process makes a significant difference to the overall passenger experience for those travelling to London via Los Angeles.
"This is great news for our customers. They now have the freedom to move around during their transit instead of being confined to the transit lounge while waiting for their onward flight," says Mr Thompson.
The airline is continuing to work with airport authorities in Los Angeles to further improve the current facilitation process.
Passengers can look forward to more improvements next year when Air New Zealand relocates to Terminal 2 to the Tom Bradley International Terminal at LAX, where it will design and operate a new Star Alliance lounge.
The new lounge will be three times larger than the current Los Angeles Koru Lounge and will feature a unique open-air terrace overlooking the runway.
"We are immensely proud of the lounge project and look forward to it opening later this year for Star Alliance members, with Air New Zealand customers able to enjoy it once the terminal move is complete," says Mr Thompson.