12 May 2011 by Luke McCormick
The agreement is to be put to a formal ballot of Unite cabin crew members over the next month, at which time it is expected to be accepted. In the meantime, the union has agreed hold off on strike action at the airline.
Unite general secretary Len McCluskey, who led negotiations for the union, said today: "We are delighted to have reached an agreement which I believe recognises the rights and dignity of cabin crew as well as the commercial requirements of the company. This agreement will allow us to go forward in partnership together to strengthen this great British company - good news for BA, its employees and its customers alike.
"I am particularly pleased that staff travel concessions will be restored in full with the signing of the agreement and the implementation of the new structure for working together that we have negotiated."
British Airways said in a statement: "On behalf of our customers, we are very pleased the threat of industrial action has been lifted and that we have reached a point where we can put this dispute behind us.
"Our agreement with Unite involves acknowledgement by the union that the cost-saving structural changes we have made in cabin crew operations are permanent.
"We have also agreed changes that will modernise our crew industrial relations and help ensure that this kind of dispute cannot occur again.
"British Airways cabin crew are rightly renowned for their professionalism and skills. Our airline has a great future, and everyone within it intends to move forward together."