WEXAS Service Standards
We aim to provide you with the following standards of
service:-
- To answer telephone calls during working hours with a trained
member of WEXAS staff, in person, and not with a
computerised voice messaging system
- To answer over 90% of telephone calls each month within an
average of 10 seconds
- To respond to emails requiring reply within one working day of
receipt
- To acknowledge letters requiring a reply within 48 hours of
receipt
- To acknowledge any written complaint within three working days
and to investigate within one month
Our expert staff will always aim to:-
- Agree realistic timescales with you for completing itineraries,
quotes and other requests
- Offer ideas to help plan your trip and alternatives if your
original request cannot be fulfilled
- Keep you updated on the progress of your travel booking or
other arrangements
- Give you all the information that you need about your
arrangements
- Ensure that promises made to you are realistic and fulfilled
accordingly
- Deal with any problems directly, quickly and efficiently
Moneyback Service Guarantee - Sometimes things can go wrong
which affect the level of service you receive. In the unlikely
event that our service does let you down we will offer you either
an appropriate refund on your membership subscription or a
complimentary extension to your membership.
To enjoy all the benefits of being a WEXAS
member, Why not take our one month free trial
membership.
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