While WEXAS provides a host of additional benefits to its members, there remains one core benefit of booking with WEXAS that stands out – personal service.

We’ll offer you expert insight when organising a trip to a new destination for the first time as a matter of course, but it’s in times of crisis that the knowledge and dedication of our travel experts really come to the fore.

You can call WEXAS directly, at any time of day, and our consultants will spring into action to do all they can to solve any predicament. So relax on your holiday safe in the knowledge that you’re with ATOL-protected WEXAS. Committed to providing the smoothest journeys.

Read what some of our members have said about our service at times of need:

The ash crisis

Thank you very much for all your hard work in getting us back to the UK quickly. We really did appreciate the fact we had someone at home doing their best to get us on a plane – it meant we could enjoy our extra days, so again thanks!

I almost cannot find the words to describe just how fantastic Sindy Jones has been in trying and succeeding to help us get to the USA through all the travel problems. She has always been cheery and totally focussed on her customers, keeping in contact early and late as well as over the weekends.

Excellent. I wonder if you sometimes turn water into wine during your time off!

Thank you so much for booking our flights to and from Bangkok with Qantas. We were stuck in Bangkok for 6 days, but Qantas picked up the tab, issued daily news bulletins and, after 3 days, gave us our own on-site agent. We were the envy of all the other air passengers interned with us. All thanks to you...

The service Nicola Michael has provided us has been second to none; during all the flight cancellations due to ash in the air she was always one step ahead and dealt with any problems quickly and efficiently. Her help was greatly appreciated and she made the whole process easier for us. She is a credit to your company.

It has certainly made us realise the benefit of having a travel agent. Had we merely booked online we would have got nowhere.

The BA strikes

I don’t think I was effusive enough in my thanks - I really appreciate it, and I am now in the First lounge sipping a glass of champagne and getting ready for dehydration and headache that follows.

A million thank yous. You are one of the very few in this country who actually adopt a "can do" and "pro active" approach.

You could not have been more helpful with the advice you offere and you were very gracious in terms of availability, even when it must have been getting very late in the day for you on Sunday.

Thai protests

Not knowing what was going to happen regarding the airport reopening was quite stressful. It was good to have the WEXAS team personally looking after our needs.

Collapsed companies

Thank you for dealing with the implications to us of Libra Holidays’ collapse in an absolutely exemplary manner. You personally took great care to keep closely in touch with us throughout: we greatly appreciated that and are most grateful for what was really impeccable service.